About
Highly accomplished Human Resources Specialist and Economist with a robust background in talent acquisition, HR administration, and strategic data management. Proven ability to streamline HR processes, enhance employee engagement, and implement impactful HRIS solutions, driving operational efficiency and supporting business growth. Adept at leveraging analytical skills and multilingual capabilities to deliver exceptional customer service and foster positive stakeholder relations in diverse multinational environments.
Work
Assago, Lombardy, Italy
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Summary
Managed outbound sales and marketing operations, serving as the primary client contact to generate leads and enhance brand awareness for agricultural and tech products.
Highlights
Generated qualified leads and scheduled appointments for the sales team, significantly contributing to business development for agricultural and tech products.
Resolved client inquiries and complaints using a first-call resolution strategy, enhancing customer satisfaction and strengthening corporate relations.
Facilitated market expansion by supporting sales initiatives and scheduling meetings across key international markets including the UK, Ireland, and Scandinavian countries.
N/A, England, United Kingdom of Great Britain and Northern Ireland
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Summary
Provided exceptional customer service in a fast-paced hospitality environment, ensuring guest satisfaction and adherence to high operational standards.
Highlights
Delivered exceptional table service, managed orders, and ensured prompt food delivery, contributing to positive guest experiences.
Maintained a clean and organized dining area, consistently upholding health and safety regulations.
Adhered to ambitious standards of professionalism and customer service, enhancing overall guest satisfaction.
N/A, England, United Kingdom of Great Britain and Northern Ireland
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Summary
Provided exceptional customer service in a fast-paced hospitality environment, ensuring guest satisfaction and adherence to high operational standards.
Highlights
Delivered exceptional table service, managed orders, and ensured prompt food delivery, contributing to positive guest experiences.
Maintained a clean and organized dining area, consistently upholding health and safety regulations.
Adhered to ambitious standards of professionalism and customer service, enhancing overall guest satisfaction.
Manchester, England, United Kingdom of Great Britain and Northern Ireland
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Summary
Supported HR and Operations by processing invoices, facilitating onboarding, and spearheading appraisal system improvements to enhance efficiency and employee experience.
Highlights
Managed HR and Facilities team invoices, ensuring 100% adherence to internal payment procedures and budgetary controls.
Facilitated seamless onboarding and offboarding processes for new hires and departing employees, enhancing overall workplace engagement through coordinated HR programs.
Led the comprehensive update of the appraisal system, gathering employee feedback and revising documentation to improve evaluation processes and efficiency.
Strengthened internal reporting systems, providing strategic decision-making support for senior HR leaders.
Lignano Sabbiadoro, Friuli-Venezia Giulia, Italy
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Summary
Delivered exceptional hospitality services, managing breakfast operations and coordinating cross-functional teams to ensure high guest satisfaction and operational excellence.
Highlights
Ensured seamless breakfast service for guests, coordinating daily with front office and F&B teams to maintain high operational standards.
Contributed to team excellence by assisting in the onboarding and training of new staff, upholding hotel brand guidelines and operational standards.
Resolved guest inquiries and concerns promptly and professionally, leading to high guest satisfaction and positive feedback during breakfast service.
N/A, N/A, Malta
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Summary
Provided exceptional customer service in a fast-paced hospitality environment, ensuring guest satisfaction and adherence to high operational standards.
Highlights
Delivered exceptional table service, managed orders, and ensured prompt food delivery, contributing to positive guest experiences.
Maintained a clean and organized dining area, consistently upholding health and safety regulations.
Adhered to ambitious standards of professionalism and customer service, enhancing overall guest satisfaction.
N/A, N/A, N/A
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Summary
Administered full-cycle HR operations, including recruitment, onboarding, payroll support, and HRIS data management, ensuring compliance and efficient talent integration.
Highlights
Managed full-cycle recruitment and onboarding for all new hires and campus placements, collaborating with hiring managers to ensure timely talent acquisition.
Administered HR policies, ensured GDPR compliance, and maintained 100% data integrity within HRIS for employee records, benefits, and visas.
Supported payroll processing and drafted critical HR documentation, including contracts and policy updates, improving employee communications.
N/A, N/A, Kenya
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Summary
Provided exceptional customer service in a fast-paced hospitality environment, ensuring guest satisfaction and adherence to high operational standards.
Highlights
Delivered exceptional table service, managed orders, and ensured prompt food delivery, contributing to positive guest experiences.
Maintained a clean and organized dining area, consistently upholding health and safety regulations.
Adhered to ambitious standards of professionalism and customer service, enhancing overall guest satisfaction.
N/A, N/A, N/A
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Summary
Provided comprehensive administrative and travel support to senior leadership, optimizing scheduling and managing critical documentation for international recruitment and partnerships.
Highlights
Delivered high-level administrative and diary management support to senior leadership, improving scheduling efficiency and project coordination.
Managed accounts and document processing for Gulf region partners, ensuring 100% accuracy and timely submission of visa and passport updates.
Facilitated overseas recruitment for Gulf country positions by meticulously managing candidate documentation, applications, and compliance.
N/A, N/A, Kenya
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Summary
Provided exceptional customer service in a fast-paced hospitality environment, ensuring guest satisfaction and adherence to high operational standards.
Highlights
Delivered exceptional table service, managed orders, and ensured prompt food delivery, contributing to positive guest experiences.
Maintained a clean and organized dining area, consistently upholding health and safety regulations.
Adhered to ambitious standards of professionalism and customer service, enhancing overall guest satisfaction.
N/A, N/A, N/A
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Summary
Managed reception operations, ensuring a warm welcome and delivering exceptional service to meet hotel quality standards.
Highlights
Provided exceptional guest service, ensuring a warm welcome and adherence to hotel quality standards for all arrivals.
Supervised guest check-ins and processed payments efficiently, maintaining accurate guest information records.
Resolved guest inquiries and complaints promptly, providing accurate information on facilities and local attractions to enhance guest satisfaction.
N/A, N/A, Kenya
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Summary
Provided exceptional customer service in a fast-paced hospitality environment, ensuring guest satisfaction and adherence to high operational standards.
Highlights
Delivered exceptional table service, managed orders, and ensured prompt food delivery, contributing to positive guest experiences.
Maintained a clean and organized dining area, consistently upholding health and safety regulations.
Adhered to ambitious standards of professionalism and customer service, enhancing overall guest satisfaction.
N/A, N/A, Kenya
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Summary
Provided exceptional customer service in a fast-paced hospitality environment, ensuring guest satisfaction and adherence to high operational standards.
Highlights
Delivered exceptional table service, managed orders, and ensured prompt food delivery, contributing to positive guest experiences.
Maintained a clean and organized dining area, consistently upholding health and safety regulations.
Adhered to ambitious standards of professionalism and customer service, enhancing overall guest satisfaction.
N/A, N/A, N/A
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Summary
Managed inbound and outbound customer communications, resolving complaints, and maintaining accurate records to ensure positive customer experiences and regulatory compliance.
Highlights
Managed high-volume inbound and outbound customer communications, ensuring clarity and transparency to enhance positive customer experiences.
Achieved high first-time resolution rates for customer complaints, maintaining positive relationships and exceeding service level agreements (SLAs).
Maintained 100% accurate records of all customer interactions, complaints, and actions, ensuring compliance with regulatory standards.
Volunteer
Parkland's Baptist Church
|Media Coordinator
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Summary
Coordinated media production and social media content, supporting event planning and marketing initiatives for Parkland's Baptist Church.
Highlights
Managed media production and social media content, increasing online engagement for church events.
Supported event planning and marketing efforts, enhancing community outreach and participation.
Miti Alliance Association
|Environmental Volunteer
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Summary
Supported environmental sustainability initiatives, including tree-planting campaigns and community outreach for Miti Alliance Association.
Highlights
Participated in tree-planting campaigns and conducted sustainability outreach, engaging local communities in environmental conservation efforts.
Awards
Excellence in Work Ethics and Employment Service Relations
Awarded By
Tx Group
Recognized for demonstrating outstanding work ethics and excellence in fostering positive employment service relations during internship.
Languages
English
Italian
French
German
Skills
HR & Administration
Talent Acquisition, Onboarding, HRIS Management, Payroll, Benefits Administration, Employee Relations, Office Administration, Data Administration, HR Compliance, Employee Lifecycle, HR Metrics, KPI Tracking.
Customer Service & CRM
Client Relationship Management, Issue Resolution, Service Delivery Optimization, Performance Management, Succession Planning.
Strategic Planning & Reporting
HR Analytics, Performance Appraisals, Process Improvement, Audit Compliance.
Technical & Digital
MS Office (Excel, Word, PowerPoint), CRM Systems, Google Analytics, R, Stata, HRIS & CRM Systems (SAP SuccessFactors, BambooHR, Zendesk, HubSpot), Project Tools (Monday.com, Trello, PPS, CRM Telemarketing, 5Stelle), JavaScript, Linux, LaTeX, Overleaf.
Communication & Languages
Stakeholder Engagement, Internal Communications.
Interests
Singing
Runner-up in 'I Can Sing' (KTN), Kaka Empire's Female Artist Search.